Remote IT support and overnight coverage for Australian teams.
While your team sleeps, the working day in Latin America is under way. Add overnight and weekend coverage staffed by people in their normal hours.
Our experience in Australia
Working with Australia since 2023.
Since 2023 Knight Shift has handled recruitment, HR, payroll and day to day coordination of remote IT support professionals in Latin America working for Australia.
That is the experience we can show. We do not claim experience in every sector or every kind of role.
What Australian teams ask us for
Service desk, L2 and NOC professionals working in your tools.
Rostered shifts with documented handovers to your day team.
Drafting and modeling capacity. A newer practice for us, and we say so.
Your night is their working day.
The time difference between Australia and Latin America changes during the year, because both regions move their clocks on different dates. Plan with real dates, not a fixed number of hours.
Open the Coverage PlannerOvernight queues
Tickets and alerts handled as they arrive, not the next morning.
Morning handover
Your day team starts from written notes on what happened overnight.
Escalation
Your on call contacts and escalation paths, followed as written.
Rostered team
Several professionals in rotation for full week coverage.
Planning overnight coverage in Australia?
Share your city, the hours you need covered and the role.